Customer Care

Shipping

To be aligned with our no waste philosophy, our labs will cut and polish your gemstones only upon your order. This will take just 3 working days from order confirmation and your gemstones will be ready to ship thereafter!

All our customers will also enjoy free standard shipping on all shipping destinations worldwide. Expedited shipping can be purchased upon checkout.

Due to the value of goods, all shipments will require a signature upon delivery.

All orders will be shipped by FedEx, UPS or DHL. (And we offset the carbon emitted in fulfilment by planting trees with our planting partners!)

Depending on where you are in the world, delivery will take between 3 – 14 working days.

Returns

It is important to us that you feel good and love your UNMINED gemstones. If you’re not 100% satisfied for any reason, we are happy to return or exchange your purchase within 30 days of your receipt of order. Simply drop us an email here to initiate your return.

Do ensure that all returned parcels must be in complete, unused and original condition, inclusive of the original packaging and original warranty certification.

After receiving your returned parcel, we will take a few days for authenticity inspection prior to processing refund. Refund amount will be less of shipping, payment fees and handling (Approximately 15% of the order) and made directly to the payment method that you’ve used at checkout.

Lifetime Warranty

Each of our gemstone comes with a lifetime warranty, even for wear and tear. We offer this because we’d like everyone to choose lab-grown whenever possible.

So if after a couple of years, you found yourself in a sticky situation and accidentally chipped your gemstone, just drop us an email here to start the process.

You’ll just need to pay for shipping, and we’ll send you a replacement lab-grown gemstone at no charge.

FAQ

What is a Moissanite?

Moissanite is a rare, naturally occurring mineral also known as silicon carbide, which was first discovered by the Nobel Prize-winning chemist, Dr. Henri Moissan, at the site of a massive meteorite strike in Arizona.

As meteorites are exceedingly rare, most of the Moissanite in the market are lab-grown.

Moissanite has gained immense popularity over the last few years as an alternative to diamonds due to its visual similarity. Not only is Moissanite just second to diamonds in terms of hardness, it is also more brilliant and affordable.

Does lab-grown gemstones always look and weigh exactly the same?

Not really! Just like natural stones, each lab-grown gemstone may have their own unique characteristics. Our gemstones are also lovingly individually cut and polished, very slight variance of dimensions and weight might occur.

But it is true that lab-grown gemstones have more consistency in color due to growing in a controlled environment in our laboratory. This guarantees harm-free, brilliantly colored (or colorless) gemstones for your jewelry.

Why does the actual lab-grown gemstones look slightly different than the one on your website?

Gemstones and jewels are notoriously hard to capture in a photograph. Variations of your screen display may the reflect colors of the gemstone on our website differently.

In reality, the type of lighting (natural or artificial, fluorescent or candlelight) also brings out different depth of color and brilliance of your gemstone. And that is part of the beauty of an UNMINED gemstone.

Do you accept custom orders?

For sure we do! Please just drop us an email here with your request and we can begin a conversation!

Can’t find what you’re looking for?

Contact us directly: contact@unmined.co